The Web Forums and mailing list provide free community based support. Professional support is not free. A per-incident fee of $10 is charged to answer emails and phone calls. Contacts received without the fee may not be responded to.

Web Forums

Free support is provided online in the TNPI Support Forums. There are two forums available, a NicTool general discussion forum and a NicTool developers forum.

Mailing Lists

An email list has been created:

General - Any DNS or NicTool related discussion
Subscribe - Email the List - archives

Unsubscription information is in the footer of every message sent to the list.

Email

Email support requests can be sent to support@nictool.com.